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Web Hosting Policies

ETU offers web hosting for research groups affiliated with GSE&IS faculty.  This web hosting comes in two categories, supported and unsupported.  ETU's "supported" web hosting is an extension of the Plone-based content management system that runs the GSE&IS web site.  "Unsupported" hosting provides more flexibility to run custom/special web applications or services, but with no support provided from ETU.

Supported Hosting

If your group just needs a basic web presence without any sophisticated requirements, ETU's "supported" hosting will provide you a section of the GSE&IS website for your use.  You will be using the main GSE&IS "look and feel" for all content, without the ability to make significant layout tweaks.  Your content will all be housed in the same Plone content management system as the rest of the site.  ETU will provide a basic level of support, such as server maintenance, basic troubleshooting, and basic training for editing in Plone upon request.

You will not be allowed to install additional applications or products into your Plone site. However, all server maintenance and support will be handled by ETU.

This is the best option for smaller groups, or those with less complicated sites. 

 

Unsupported Hosting

For groups with more elaborate needs, such as custom PHP coding, MySQL databases, Wordpress blogs, etc, ETU offers hosting on the "unsupported" webserver.  This server is very much a "do it yourself" style of hosting, where your group will be responsible for any/all installed applications or tools.  A basic suite of web server tools will be available for you, such as PHP, MySQL, etc.  These tools will be kept up to date with the most recent versions, and you will receive notices of updates in advance so you can prepare for any issues (i.e., updating code to comply with newer versions of software).

If you wish to use unsupported hosting, please note the following:

  • Your group is responsible for ALL coding/programming/content on your site
  • Your site must meet all applicable UCLA standards for network security
  • If an application on your site is found to contain security holes, or is "hacked" in some way, ETU will shut your site down immediately.  You will be allowed access to fix issues, but the site will not be restored online until the security issue is resolved to ETU's satisfaction.  ETU cannot provide assistance for any troubleshooting.
  • There is absolutely NO support from any member of ETU for applications that are crashing, misbehaving, or generally not performing right

This option is intended only for groups with more complicated needs and the technical ability to handle support issues that may come up. Please read the instructions for connecting to the Unsupported Web Server.

 

Custom Domain Names

ETU supports the use of external domain names within the limits of UCLA policy. However, your group is responsible for the purchase and upkeep of domain name registrations. ETU will provide you the information to give to your registrar to ensure your site will work properly, but beyond that will not be able to assist with issues related to domain names.